Vital few , Trivial many

80%/20% role:

pareto-diagram

We can apply the 80/20 rule to almost anything:

  • 80% of customer complaints arise from 20% of your products and services.
  • 80% of delays in the schedule result from 20% of the possible causes of the delays.
  • 20% of your products and services account for 80% of your profit.
  • 20% of your sales force produces 80% of your company revenues.
  • 20% of a systems defects cause 80% of its problems.
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